Methods and Techniques
Our toolbox is rich and diverse; rather than following any single one-size-fits-all rubric, we may draw from the following methods in any given session:
Reflective Structured Dialogue is a versatile method designed to disrupt patterns of disagreement and division to make space for more authentic and open conversations.
Transformative Mediation approaches the conflict from the touchpoint of the relationship between the participants, with a focus on repairing those relationships for long-lasting solutions.
Facilitative Mediation is a traditional technique used to elicit solutions from the participants through an in-depth investigation of all aspects of a conflict.
Systems Theory considers the full scope of systems that may influence or be at play in a difficult dialogue, such as a person’s larger community, workplace, home environment, social circles, economic class, race, culture, religion, etc.
Circle Process is one of the oldest forms of conflict resolution. It utilizes a non-hierarchical structure and powerful boundaries to promote listening and engagement of everyone involved and is characterized by powerful questioning techniques. Circles can have an incredible impact in opening up conflicts that may involve groups with disparate members or power imbalances.
Survivor-Offender Dialogue (aka “Victim-Offender Dialogue”) seeks justice and restoration beyond traditional punitive methods by creating a safe structured meeting for the survivor/victim to confront their offender with an aim towards rehabilitation, forgiveness, and any personal resolutions the participants may seek.
Conflict Coaching is used when the process necessitates intervention with a single participant individually, to de-escalate impassioned emotions, or to assist with authentic communication; this is always in the interest of the larger dialogue, and typically conducted in brief break-out sessions, so long as all participants consent.
Breathwork is built into some methodologies as a way to moderate tension and pace. Reflective Structured Dialogue in particular utilizes a pause between participants as they speak, typically measured by a deep breath. Though simple and possibly artificial at first, incorporating intentional breath into the discussion can have profound effects on mood; if you have any doubt, think of the role of rests in a piece of music.
Narrative Mediation is designed to reshape the participants’ understanding of a conflict and may be used as a preliminary measure to pull wildly disparate participants to common ground.
Evaluative Mediation is a solution-focused method, which may be preferred when the participants simply need to reach a fair deal and move on, without much regard for the future of the relationship.
Peacebuilding, often drawing from indigenous cultures and practices, is not pacifism, and not passive; it is rather a system of intentional actions towards peace, which may coexist with disagreement; peacebuilding can be useful when participants may have reached an impasse but wish to maintain relationships.